REL is proud to announce that it has secured a partnership with one of the largest government agency to provide Queue Management Solutions to 45 of its centres. This new solution, aimed at improving the customer journey, consists of a self-help kiosk integrated with a signage displays and also features a post-journey customer feedback option.
In order to cater to the 24/7 demands of these operating centres, REL has moved to a cloud-based enterprise system approach, allowing for quick changes to be pushed down to multiple branches with the single push of a button. This provides for a quick and seamless deployment for any changes, allowing for a quicker turn-around time and having minimal impact to the branches’ operations.
REL is dedicated to bringing the latest technology to its customers with the aim of improving operational efficiencies and looks forward to move government related projects.